**Delivery Policy for LYCOZ E-commerce Website**

 

This Delivery Policy outlines the terms and conditions governing the delivery of orders placed on the LYCOZ e-commerce website ("https://www.lycoz.my").

 

**1. Delivery Zones**

 

We offer delivery services to specific geographic areas within our delivery zones within Klang Valley, Kuala Lumpur and Semenanjung Malaysia for certain products. Please refer to our Website for information on eligible delivery areas and associated delivery fees.

 

**2. Delivery Times**

 

Deliveries are typically scheduled from Tuesdays through Saturdays, excluding public holidays, Sundays and Mondays. Our standard delivery hours are 9am to 8pm. Please note that delivery times may vary depending on order volume and other factors beyond our control.

 

**3. Order Processing**

 

Orders received before [6pm] on a business day will be processed and scheduled for delivery on the next available delivery day within our operating hours. Orders received after the cutoff time or on public holidays, Sundays and Mondays will be processed on the next business day.

 

**4. Delivery Fees**

 

Delivery fees may apply to all orders, depending on the delivery location and order value. The applicable delivery fee will be displayed at checkout before you confirm your order.

 

**5. Delivery Exclusions**

 

- Deliveries are not available on public holidays, Sundays and Mondays. Orders placed on these days will be processed on the next available business day.

- We reserve the right to suspend delivery services during adverse weather conditions or other circumstances beyond our control. In such cases, affected customers will be notified promptly, and alternative arrangements may be made.

 

**6. Delivery Tracking**

 

Customers may track the status of their delivery orders through our Website or by contacting our customer support team. Please note that delivery tracking may not be available for all orders.

 

**7. Delivery Instructions**

 

Customers are responsible for providing accurate delivery information and any special instructions for the delivery driver. Failure to provide accurate information may result in delivery delays or additional charges.

 

**8. Contact Us**

 

If you have any questions or concerns about our Delivery Policy or need assistance with your delivery order, please contact our customer support team at support@lycoz.my.