**Privacy Policy for LYCOZ Membership Program**

 

This Privacy Policy explains how LYCOZ ("we," "us," "our") collects, uses, shares, and protects the personal information of individuals who enrol in our membership program ("https://www.lycoz.my").

 

**1. Information We Collect**

 

We may collect the following types of personal information when you enrol in our Membership Program:

 

- Contact Information: such as your name, email address, mailing address, and phone number.

- Date of Birth: to verify eligibility for certain offers or rewards.

- Dining Preferences: such as favourite menu items, dietary restrictions, and special occasions.

- Transaction Information: including purchases made, rewards earned or redeemed, and payment details.

- Communication Preferences: such as your consent to receive marketing communications via email, SMS, or other channels.

- Feedback and Surveys: any feedback or responses you provide to our surveys or feedback requests.

 

 **2. How We Use Your Information**

 

We may use your personal information for the following purposes:

 

- To administer your Membership Program account.

- To provide you with rewards, discounts, and special offers based on your dining preferences and transaction history.

- To communicate with you about your membership, including account updates, promotions, and personalized offers.

- To improve our products and services, including through analysing customer preferences and feedback.

- To comply with legal obligations and enforce our policies.

 

**3. How We Share Your Information**

 

We may share your personal information with third parties in the following circumstances:

 

- With service providers who assist us in operating our Membership Program, such as payment processors, marketing agencies, and customer service providers.

- With our business partners for joint marketing initiatives or collaborations.

- Within our companies under the same group of companies.

- When required by law or in response to legal process, such as a subpoena or court order.

- In connection with a merger, acquisition, or sale of assets.

 

**4. Your Choices and Rights**

 

You have certain rights and choices regarding your personal information, including:

 

- Access: You can request access to the personal information we hold about you.

- Correction: You can request corrections to any inaccurate or incomplete personal information.

- Opt-Out: You can opt out of receiving marketing communications from us at any time.

- Deletion: You can request deletion of your personal information, subject to certain exceptions.

 

**5. Data Security**

 

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

 

**6. Changes to this Policy**

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

 

**7. Contact Us**

 

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at support@lycoz.my.