**Refund Policy for LYCOZ E-commerce Website**

This Refund Policy explains the terms and conditions under which refunds are provided for purchases made on the LYCOZ e-commerce website ("https://www.lycoz.my").

**1. Refund Eligibility**

We strive to ensure that every customer is satisfied with their purchase from our Website. Refunds may be considered under the following circumstances:

- Product Defects: If the product you received is damaged, defective, or not as described, you may be eligible for a refund.

- Order Errors: In the event of an order processing error on our part, such as sending the wrong item or quantity, you may be eligible for a refund.

- Cancellation: Refunds for cancelled orders are subject to our cancellation policy (please refer to our Cancellation Policy for more details).

**2. Refund Process**

To request a refund, please contact our customer support team within 3 days of receiving your order. You may be asked to provide proof of purchase and/or photographic evidence of the issue.

Upon approval of your refund request, we will process the refund to the original payment method used for the purchase. Refunds are typically processed within 14 business days, depending on your financial institution.

**3. Non-Refundable Items** (No need to list down the non-refundable items)

Certain items may not be eligible for refunds, including but not limited to:

- Perishable Goods: Due to the nature of our products, perishable goods such as food items or beverages may not be eligible for refunds.

- Digital Products: Digital downloads or gift cards purchased through our Website are non-refundable.

- Custom Orders: Orders for customized or made-to-order items may not be eligible for refunds, unless they are defective or not as described.

**4. Refund Policy Updates**

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our Website.

**5. Contact Us**

If you have any questions or concerns about our Refund Policy, please contact our customer support team at support@lycoz.my

---